Explore conflict from three dimensions: perception, emotion and behaviour. Learn how conflict escalates and how to prevent it from getting out of control. Includes videos, quizzes and checklists to help you put into practice what you learn.
When we are competent in identifying, analyzing and understanding conflict, we are better placed to effectively respond to our own conflict situations, as well as to support others in conflict. This course will assist you to understand how conflict arises and how it escalates. You will also explore how people typically feel and behave in conflict, and how they tend to think and talk about it.