Conflict Management for Leaders

Register for the 
Conflict Management for Leaders course

Become a conflict competent leader!

The Conflict Management for Leaders course is ideal for any leader or manager in any organization, particularly if they have not studied conflict before.  Even if they have done some conflict resolution training, the first few modules will be a useful refresher before the more in-depth content in the later part of the course.  The lectures are interesting and come in bite-sized bits, so they are easy to fit in around other commitments.  The worksheets are particularly useful in applying your learning to your own particular context.

Mark McPeak, Independent Consultant, USA

What You Get in Our Conflict Management for Leaders Course

In this 20 hour fully online course, you will not only learn a great deal about conflict in themodern workplace,
you will also put into practice your learning to make an immediate difference in your workplace and in your leadership.


Explore the dynamics of workplace conflict and processes to manage and resolve it.

Conflict in the workplace is a complex phenomenon.

Consider who typically experiences conflict, what workplace conflict is typically about, what factors contribute to workplace conflict arising, how it escalates, and what makes it a positive or negative experience for all concerned.  Explore the concept of conflict culture and how informal approaches to conflict  interact with formal rules and processes.  Develop skills to look at conflict more deeply and from different perspectives, to identify peoples' needs and concerns in conflict, and to manage it effectively.   


Understand the features of the modern workplace.

Workplaces are changing rapidly and so is the way conflict arises and escalates.

Organisational and management structures are evolving; technology is changing the way we work and communicate; workforces include people from different cultures and generations, but they are not necessarily all working in the same physical location. Learn how new workplace structures, power dynamics and methods of communication impact on how conflict develops and how it can be effectively managed.


Analyse topical examples of modern workplace conflict.

As a leader, you need to know how to manage these challenging situations.

Topical examples of workplace conflict include bullying, conflict relating to social media, performance management and feedback, cultural differences and generational differences.  You will learn the particular challenges in managing these kinds of conflicts, and develop strategies to prevent them arising in the first place, and managing them effectively when they do happen.


Develop the attributes of a conflict competent leader.

Be the kind of leader people trust to manage conflict constructively.

In this course you will identify and develop the attributes necessary to lead people through conflict in the workplace.  You will learn how to welcome conflict and use it as a learning experience for all concerned.  You will develop approaches to setting boundaries for yourself and your staff; to communicate in conflict situations; to build trust; and to manage emotions in conflict (both yours and others').  


Apply your learning immediately to your own workplace.

Put your knowledge and skills into context.

In each module you will complete a number of worksheets to apply what you have learnt to your particular organisation.  This ensures that you don't just walk away with abstract concepts - you immediately use them in relation to your own workplace.  This also means that your learning has an immediate impact in the real world.


Attempt weekly challenges to develop conflict culture in your organisation.

Step up and create positive change in your workplace.

Each week you will be asked to participate in a Step-Up Challenge.  This will be something for you to implement in your workplace to improve the way that conflict is managed.  You will share a review of your challenge each week and receive feedback from the trainer and your peers.  Learn from the experiences of other conflict leaders facing the same challenges in a variety of workplace contexts. 


Join a community of like-minded leaders for peer support and reflection.

Learn and grow with other conflict leaders around the world.

Students in our courses come from all over the world, and from different kinds of workplaces - government departments, private corporations, non-government organisations, and not-for-profit agencies.  This diversity provides for a rich learning experience, as you engage in discussion about your respective conflict challenges and how you face them as leaders in your fields.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, an organization that provides coaching and training in conflict management and resolution. She practises primarily in the workplace context and in the university sector.

Sam is an Accredited Mediator under the NMAS and a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is an experienced conflict coach and the founder of the REAL Conflict Coaching System. She also holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications.

Sam is also a well known university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books:

  • Dispute Resolution in Australia, 3rd Ed. (2014) co-authored with David Spencer;
  • Mediation for Lawyers (2010) co-authored with Olivia Rundle;
  • Sex, Gender, Sexuality and the Law: Social and legal issues facing individuals, couples and families (2016) co-authored with Olivia Rundle and Damien Riggs.

What Some of Our Students Are Saying

Register today!

Normally $995 - Today Only $695

Do you have any questions about our course? Contact us here and we'll be happy to help you out.

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