Develop your competence and confidence to manage and resolve conflict.
Whether you are an individual hoping to improve your personal or professional relationships, a manager seeking better strategies for managing staff conflict, or an experienced coach or conflict specialist wanting to expand your services or develop advanced skills – we have the course for you.
AU$695 + GST
Conflict Management for Leaders
Develop your leadership skills by enhancing your capacity to manage staff in conflict. Learn how to identify conflict at an early stage, to turn conflict into a learning experience for all concerned, and to build your staff's capacity to manage their own conflict productively in future.
Introduction to Conflict Styles
Learn about the five main conflict styles. Complete a questionnaire to identify your most commonly used conflict style. Explore the advantages and disadvantages of each style. Includes a downloadable worksheet to help you choose the appropriate style in any conflict situation.
Ten top tips
In this FREE course, Dr Samantha Hardy shares with you her ten top tips for managing conflict. The course includes a downloadable checklist to help you implement these tips in your future conflicts.
AU$695 + GST
Explore conflict from three dimensions: perception, emotion and behaviour. Learn how conflict escalates and how to prevent it from getting out of control. Includes videos, quizzes and checklists to help you put into practice what you learn.
AU$1800 + GST
Conflict coaching fundamentals
Explore the relationship between conflict and coaching, and learn and practise the REAL Conflict Coaching System and skills. Develop the capacity to support others to manage their own conflict more effectively. Completion of this course is the first step in applying for accreditation as a REAL Conflict Coach.