This subject is aimed at developing your communication and conflict management skills. Some people think that this is going to be relatively easy – I mean how hard can it be? We all communicate and deal with minor conflicts every day without too much difficulty. However, there is a difference between being able to do something, and being able to do it well! There is also a difference between doing something simply out of habit (it’s the way we’ve always done it) and doing it consciously for the right purpose at the right time. In this subject we will look at many day-to-day communication skills and think deeply about how, why and when we use them. We will also look at how those skills can help or hinder us in conflict situations.