Develop your competence and confidence to manage and resolve conflict.

Whether you are an individual hoping to improve your personal or professional relationships, a manager seeking better strategies for managing staff conflict, or an experienced coach or conflict specialist wanting to expand your services or develop advanced skills – we have the course for you.

Introduction to Conflict Styles

Learn about the five main conflict styles. Complete a questionnaire to identify your most commonly used conflict style. Explore the advantages and disadvantages of each style. Includes a downloadable worksheet to help you choose the appropriate style in any conflict situation.


Listening skills

Explore how listening impacts on conflict management. Learn practical strategies to listen for different purposes and in different contexts. Includes demonstration videos and downloadable checklists to help you maximise your listening in conflict situations.


Ten top tips

In this FREE course, Dr Samantha Hardy shares with you her ten top tips for managing conflict. The course includes a downloadable checklist to help you implement these tips in your future conflicts.

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Communication skills

Examine day-to-day communication skills and think deeply about how, why and when we use them.  Consider how those skills can help or hinder us in conflict situations. Includes demonstration videos and downloadable checklists to help you implement your learning immediately in your daily life.



Examine why and how conflict arises in the modern workplace, and the different processes that may be available to manage or resolve it. Develop skills and strategies to manage your own workplace conflict, and also to manage staff in conflict.


Conflict competency

Explore conflict from three dimensions: perception, emotion and behaviour. Learn how conflict escalates and how to prevent it from getting out of control. Includes videos, quizzes and checklists to help you put into practice what you learn.

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Conflict coaching fundamentals

Explore the relationship between conflict and coaching, and learn and practise the REAL Conflict Coaching System and skills. Develop the capacity to support others to manage their own conflict more effectively. Completion of this course is the first step in applying for accreditation as a REAL Conflict Coach.


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